Contact us
Email:
practicemanager@thevillagefm.co.nz
Telephone:
(We will try to reply to phone messages and emails within 24-48 hours. Occasionally this may take a little longer)
Hours:
Monday | 8am to 5pm
Tuesday | 8 to 6pm
Wednesday | 8am to 5pm
Thursday | 8 to 5pm
Friday | 8 to 5pm
After Hours Care:
White Cross Lunn Ave Urgent Care Clinic | (09) 570 8899
Ascot Accident and Medical Clinic | (09) 520 9555
Eastcare Accident and Medical Clinic | (09) 277 1516
Healthline | 0800 611 116
Feedback & Complaints
Feedback is crucial at The Village Family Medical for improving and enhancing care quality. It helps us refine services and meet patient needs.
By listening, we make informed changes, creating a more efficient, patient-centred practice.
Feedbacks may be communicated to any team member either verbally or by completing form below.
When form is being submitted, our complaints officer will reach out within 3 working days. Should investigations be necessary, they will follow-up within 10 to 20 days.
Your privacy is important to us and will be maintained at all times.